Frequently Asked Questions

About Us

When are you open?

We are generally open Tuesdays - Saturdays, 5:30 - 9:00  PM, and Sundays 1:00 - 10:00 PM. See our calendar for show times. We are closed Mondays.

 How much seating do you have?

Hermann's currently is operating at half capacity with 29 tables seating up to 75 guests. Our weekend shows have increased to a capacity of 115. Our regular capacity is 150.

 Does Hermann's support local musicians?

Hermann's is very supportive of local musicians. Our regular events host community Big Bands, High Schools plus professional and aspiring musicians at our regular Jam Sessions. As a non-profit society, all ticket sales revenue goes directly to the artists performing.

  

Reservations

Can I reserve a specific table?

Seating is first come first served - we do not take special requests unless under special circumstances. This includes combining parties to one table, special guests of the band or for those with accessibility needs such as vision and hearing impairments/wheelchair. Please indicate your table request in the NOTES section when reserving a table through our online system.

How can I combine my party with another table?

Please indicate in the notes section upon booking that you would like your party to be combined with another. If you have any further questions, please contact info@hermannsjazz.com

How can I purchase a reservation to attend a live show at Hermann's?

Visit the home page for all the details on purchasing reservations and to see our current shows.

Can we rent the club for a private function?

Yes. Contact us at (250) 388-9166 or email us at bookings@hermannsjazz.com for more details.

  

Dinner Reservations

What time should I show up for dinner?

Please arrive between 5:30 - 6:30 for dinner. The pub menu will be available after the show starts, but there will be longer wait times. Seating is first come first served.

I forgot to indicate dinner reservation when I booked my tickets. What can I do?

You can still come in between 5:30 - 6:30 for dinner and we will be happy to serve you. No need to let us know.  

What's on the menu?

Please see our menu page. 

 

Covid Policies

Vaccination Policy

A Note from the Board of Directors: The Arts on View Society which runs Hermann’s Jazz Club, View Street Social and Hermann’s Upstairs is committed to the health, safety, and wellbeing of everyone who enters our premises. In accordance with information and data provided by British Columbia’s Provincial Health Office (PHO), being fully vaccinated against COVID-19 is the most effective way to safeguard health and reduce the risk of transmission.

As of October 24, 2021 proof of double vaccination is required for entry into our establishment. Effective November 30, 2021, Arts on View Society will require all patrons, staff, performers, volunteers, and contractors, everyone, entering our premises to be double vaccinated against Covid-19. This policy will be reviewed and updated as needed based on guidance and directives from the PHO. The policy will be in effect until public health concerns regarding COVID-19 are reduced to a level, prescribed by government, to enable workplaces to operate without COVID-related restrictions.

If you have any further questions or concerns about our policies, please contact Sam at info@hermannsjazz.com.

Refunds due to Covid

If you need a refund due to Covid concerns or illness, please contact info@hermannsjazz.com. We ask that you try to give us at least 48 hours notice when possible.  

What is your policy on masks?

Our front of house staff are wearing masks at all times. Masks are now mandated in our space for audience members, unless when they are seated at their designated table.

  

Other Policies

What is your policy on refunds?

We offer refunds up until 48 hours prior to a show due to cancelling staff and food production concerns. We may be able to grant refunds after this time under special circumstances.

Are children allowed in the club?

Yes, Hermann's is a licensed restaurant for all ages! Children are welcome at Hermann's. 

Can I bring my own wine?

Yes. Must be store bought (no home brews) and given to your server immediately for corking: fee $20.

 Can I take unfinished bottles of wine home?

Yes. Your server must cork it and if you are driving it needs to be stored out of reach of the driver.

Is smoking permitted in the club?

No. In 1996 The Capital Regional District (CRD) passed a bylaw restricting the smoking of cigarettes, pipes, cigars and now e-cigarettes in public places. This bylaw applies to Hermann's as it does to other clubs. Smoking is not permitted in the club.


Venue

Who does the ticket money go to?

As Hermann's Jazz Club is a non-profit society, all ticket sales revenue goes directly to the artists.

Is there a cover charge for live events?

Yes, most events have a cover charge. We occasionally have Community Nights that are free to the public.

Do you have a dance floor?

At this time our dancefloor is being used for seating.

 

Accessibility

Is the club wheelchair accessible?
Yes. Hermann's Jazz Club is at street level with a small ramp to the door. We also have an accessible washroom. If you have accessibility needs, please indicate those in the notes section upon booking your reservation.
At this time, Hermann's Upstairs is not wheelchair accessible. We are working at raising funding to install an elevator.

Where can I park my car?
There is parking available on the street (free after 6 PM) and in the nearby View Street Parkade (free on Sundays).

  

Email

How do I subscribe to your email list?

Go to the Contact Us page and enter your email address in the subscribe field and hit subscribe!

How often do you send out email to your mailing list?

Our calendar update is sent out weekly.

If I subscribe to your mailing list how will my e-mail address be used?

Hermann's uses your email address for sending our calendar and updates. We do not share, rent or sell our email list with any other organization. For more details see our privacy policy.

  

General

Where can I buy CD’s by local musicians?

Musicians often have their CD's available at their show. Some musicians also sell them on their website.

  

Musicians

I’m a musician. How can I book myself at Hermann’s Jazz Club?

Contact us at (250) 388-9166 or email us at bookings@hermannsjazz.com